Your items are important to us.  We want to make sure that you feel confident in the service we provide.  This is our pledge to you:

When Postalcenter packages and ships your item(s) and they are damaged or lost in transit, you’ll be reimbursed:

• The item’s value (subject to the lesser of actual value, replacement or repair cost per carrier declared value guidelines) - Up to the insured value of the package

• The full retail price you paid for the packaging materials and serivces

• Your cost for shipping (excluding declared value charges)

If you do not declare the value of the item at the time of the transaction (for UPS and FedEx shipments only) and purchase Declared Value for that amount, your maximum reimbursement for the item’s value is $100.  

USPS shipments do not automatically come with declared value and you must purchase declared value protection at the time of the transaction to have coverage.

Our Pack & Ship Pledge applies to packages:

• Packages packed by associates, and using only new materials purchased at our location

• Shipped, by the location that packed it, via an insured and traceable method on the center’s account to any domestic or international destination.

Our Pack & Ship Pledge does not apply to:

• Shipments processed through non-postalcenter accounts

• Customer packaged packages

• Items packed in materials provided free of charge by any carrier

• Items excluded or restricted from transportation by UPS, FedEx, and USPS or in violation of their tariffs or terms of conditions.